Hong Kong International Airport bags the title World’s Best Airport for 2008, in a worldwide passenger survey conducted by Skytrax. This is the airport’s seventh win in ten years, definitely a notable achievement.
Singapore Changi Airport, which placed second in 2007, firmly remains in the same position. It is followed by Seoul Incheon International Airport in third place. Rounding up the top four is another Asian airport, Kuala Lumpur International Airport.
“We congratulate Hong Kong for their repeated success in winning the World’s Best Airport title,” said Edward Plaisted, CEO of Skytrax. “In recent years, the whole air travel experience has become much more focused on the time customers spend in the airport environment, and Hong Kong has established itself as a clear passenger favorite in this respect.
“The World Airport Survey evaluates a broad spectrum of product and service touch points across the airport experience, covering a wide spectrum of passenger types. Hong Kong was particularly notable for gaining highest satisfaction ratings in such a diverse market. Like any other business, an airport is striving to deliver world-class standards that will make a customer want to use it again, and achieving this level of loyalty requires the highest levels of quality consistency – something where Hong Kong was singled out again and again during the survey.
“Over the last ten years, the Skytrax World Airport Awards have become recognized as the trusted, global symbol of quality for airports. Our survey participants represent the most experienced, diverse and discerning travelers in the marketplace, and airports throughout the world recognize the inherent value that comes with their endorsement.”
Munich Airport, which ranked fifth worldwide, won the Best Airport in Europe title. San Francisco was named Best Airport in North America, while Tel Aviv is the Best Airport in the Middle East. World top ten first timer Cape Town is the Best Airport in Africa, beating Johannesburg and Addis Ababa, which ranked second and third, respectively.
The World Airport Survey is conducted by Skytrax, a UK-based aviation research organization. More than 8.2 million questionnaires were completed by passengers across the world during the ten-month survey period.
Passenger interviews include a detailed appraisal for more than 40 categories of product and service quality, such as terminal cleanliness, terminal signage, staff courtesy, staff efficiency, security processing, walking distances, immigration and customers, shopping, dining options, and internet services.
The 2008 Top 10 Airports in the World
1. Hong Kong
2. Singapore Changi
3. Seoul Incheon
4. Kuala Lumpur KLIA
10. Cape Town